FAQs

Frequently Asked Questions

 

Electric Water Heaters

Problem Possible Cause(s) Corrective Action

No hot water? • No power to water heater

• Burned out upper heating element (Dry Fired)
• Energy Cut Off Switch tripped
• Faulty Thermostatic Mixing Valve
• Non-Functioning upper thermostat
• Leak in plumbing system
• Check for blown fuses or tripped circuit breaker
• Check for Power
• Replace upper heating element
• Consult Installation Instructions and Use & Care Guide
• Check hot water at other faucets
• Check/replace upper thermostat
• Check hot water side of home's plumbing system for leaks

Insufficient hot water? • Thermostats set too low
• Non-Functioning lower heating element
• Water heater's capacity too small (or usage too high)
• Thermostatic Mixing Valve faulty/set too low
• Non-Functioning lower thermostat
• Hot and cold pipe connections reversed
• Leak in plumbing system

• Melted dip tube
• Set thermostats to desired temperature
• Replace lower heating element
• Install adequate sized water heater (or reduce usage)

• Check hot water at other faucets
• Replace lower thermostat
• Correct piping
• Check hot water side of home's plumbing system for leaks
• Check/replace dip tube

Slow hot water recovery?
  • Low supply voltage
  • Malfunctioning lower heating element
• Check power (voltage)
• Check lower element and replace if burned out

Temperature too High?
  • Non-functioning thermostat
  • Grounded/shorted heating element
  • Thermostatic Mixing Valve faulty/set too high
  • Replace thermostat
  • Replace heating element
  • Check hot water at other faucets

Drips from T&P Relief Valve?
  • Excessive water pressure
  • Thermal expansion
  • Debris under valve seat
  • Use Pressure Reducing Valve set to 50-60 psi
  • Install a Thermal Expansion Tank
  • Consult Installation Instructions and Use & Care Guide

Water Odor?
  • Bacteria in the water
  • Consult Installation Instructions and Use & Care Guide