Effective Date: May 1, 2018
A. O. Smith Corporation and its subsidiaries and affiliates
(collectively, "A. O. Smith") respect your concerns about privacy.
This Privacy Policy describes the types of personal information we
collect about individuals through certain of our products and
services, websites and mobile apps, how we may use the information,
with whom we may share it, and the choices available regarding our
use of the information. The Privacy Policy also describes the
measures we take to safeguard the personal information, how long we
retain it, and how individuals can contact us about our privacy
practices and to exercise their rights.
This Privacy Policy applies to information we collect through
our products and services, including our websites and mobile apps
listed here (collectively, the "Services"). If our Services have a
separate privacy policy or notice, that policy or notice and not
this one applies.
Click on one of the links below to jump to the listed
section:
Information We Obtain
In connection with your use of the Services, you may provide
personal information to us in various ways. The types of personal
information we may obtain include:
- Contact information, such as name, company name, title, phone
number, zip or postal code, and email and postal address;
- information used to create your online account and other
account-related information (such as username and password,
security questions and answers and any content you choose to store
in your account);
- product registration information, including model number,
serial number, type of installation, and date of installation;
- product setup and registration information, such as the
name/description of your A. O. Smith product, the location where
you install your product, and adjustments you make to the product
setup;
- technical information about your A. O. Smith product, such as
your product's model, serial number, barcode and software
version;
- information about your A. O. Smith product configurations,
including but not limited to water heater and boiler or water
treatment appliance configuration, settings (including temperature,
fan speed, voltage and pump information), operating status, run
time information, leak information, fault history and service
notices;
- payment information, such as name, billing address and payment
card details (including card number, expiration date and security
code), which is collected and stored by a third-party payment
processor on our behalf;
- age, date of birth, and federal, national or other
government-provided identification number;
- details you provide through contests and surveys;
- information contained in blog post comments and product reviews
you submit;
- social media information, such as social media handles, content
and other data shared with us through third-party features that you
use on our Services (such as apps, tools, payment services, widgets
and plug-ins offered by social media services like Facebook,
Google+, Instagram, LinkedIn, Twitter, and YouTube) or posted on
social media pages (such as our social media page or other pages
accessible to us);
- other personal information contained in content you submit,
such as through our "Contact Us" feature or customer support tools,
Refer a Friend programs, the A. O. Smith Contractor Portal, the
Enterprise Portal, Service Provider Enrollment, LochinvarU and the
Advertising Resource Center; and
- information you submit in connection with a career opportunity
at A. O. Smith, such as contact details, information in your
resume, and details about your current employment. You are not
required to provide this information but, if you choose not to do
so, we may not be able to offer you certain Services and related
features.
Automated Collection of Data
When you use our Services or open our emails, we may obtain
certain information by automated means, such as browser cookies,
Flash cookies, web beacons, device identifiers, server logs, and
other technologies. The information we obtain in this manner may
include your device IP address, domain name, identifiers associated
with your devices, device and operating system type and
characteristics, web browser characteristics, language preferences,
clickstream data, your interactions with our Services (such as the
web pages you visit, links you click and features you use), the
pages that led or referred you to our Services, dates and times of
access to our Services, and other information about your use of our
Services. We also may receive your device's precise geolocation and
other information related to your location through GPS, Bluetooth,
WiFi signals and other technologies for certain purposes listed
below, such as to provide you with our Services. Your device may
provide you with a notification when the Services attempt to
collect your precise geolocation.
A "cookie" is a text file that websites send to a visitor's
computer or other Internet-connected device to uniquely identify
the visitor's browser or to store information or settings in the
browser. A "Flash cookie," also known as a local shared object,
functions like a web cookie to personalize a user's experience on
sites that use Adobe Flash Player. A "web beacon," also known as an
Internet tag, pixel tag or clear GIF, links web pages to web
servers and their cookies and may be used to transmit information
collected through cookies back to a web server. We and our
third-party service providers may use beacons in emails to help us
track response rates, identify when our emails are accessed or
forwarded, and for other purposes listed below.
These technologies help us (1) remember your information so you
will not have to re-enter it; (2) track and understand how you use
and interact with the Services; (3) tailor the Services around your
preferences; (4) measure the usability of the Services; (5)
understand the effectiveness of our communications; and (6)
otherwise manage and enhance the Services.
To the extent required by applicable law, we will obtain your
consent before placing cookies or similar technologies on your
computer. You can stop certain types of cookies from being
downloaded on your computer by selecting the appropriate settings
on your web browser. Most web browsers will tell you how to stop
accepting new browser cookies, how to be notified when you receive
a new browser cookie and how to disable existing cookies. You can
find out how to do this for your particular browser by clicking
"help" on your browser's menu or by visiting www.allaboutcookies.org. Flash cookies
typically cannot be controlled, deleted or disabled through your
browser settings and instead must be managed through your Adobe
Flash Player settings. To manage flash cookies, which we may use on
certain websites from time to time, you can go to the Adobe Flash
Player Support page available here. In addition, your mobile device
settings may allow you to prohibit mobile app platforms (such as
Apple and Google) from sharing certain information obtained by
automated means with app developers and operators such as us. Our
Services are not designed to respond to "do not track" signals
received from browsers. Please note that without cookies or other
automated tools we used to collect this type of data (such as
geolocation data), you may not be able to use all the features of
our Services.
Third-Party Web Analytics Services
Through our Services, we may obtain personal information about your
online activities over time and across third-party apps, websites,
devices and other online services. On our Services, we use
third-party online analytics services, such as those of Google
Analytics. The service providers that administer these analytics
services use automated technologies to collect data (such as email
address, IP addresses, cookies and other device identifiers) to
evaluate, for example, use of our Services, to diagnose technical
issues and to serve ads. To learn more about Google Analytics,
please visit
www.google.com/analytics/learn/privacy.html.
Online Tracking and Interest-Based
Advertising
Through our Services and websites, both we and certain third
parties may collect information about your online activities to
provide you with advertising about products and services tailored
to your individual interests. Where required by applicable law, we
will obtain your consent for the processing of your personal
information for direct marketing purposes. You may see our ads on
other websites or mobile apps because we participate in advertising
networks. Ad networks allow us to target our messaging to users
considering demographic data, users' inferred interests and
browsing context. These networks track users' online activities
over time by collecting information through automated means,
including through the use of browser cookies, Flash cookies, web
beacons, device identifiers, server logs, web beacons and other
similar technologies. The networks use this information to show ads
that may be tailored to individuals' interests, to track users'
browsers or devices across multiple websites and apps, and to build
a profile of users' online browsing and app usage activities. The
information our ad networks may collect includes data about users'
visits to websites and apps that participate in the relevant ad
networks, such as the pages or ads viewed and the actions taken on
the websites or apps. This data collection takes place both on our
Services and websites and on third-party websites and apps that
participate in the ad networks. This process also helps us track
the effectiveness of our marketing efforts.
To learn how to opt out of ad network interest-based advertising
in the U.S., please visit www.aboutads.info/choices and http://www.networkadvertising.org/choices/. In
the European Union, please visit www.youronlinechoices.eu.
How We Use the Information We Obtain
We may use the information we obtain through the Services
to:
- Provide our products and services to you;
- establish and manage your account;
- process and fulfill claims and orders in connection with our
products and services, and keep you informed about the status of
your order;
- improve and customize your experience with the Services;
identify and authenticate you so you may use the Services;
- send you notifications and alerts (including status updates and
fault alerts) related to your use of our products and services,
including our Con-X-Us app or iCOMM system;
- send you newsletters and other communications if you sign up to
receive them;
- market our products to you and provide you with promotions,
including special deals, coupons, discounts and chances to win
contests;
- communicate with you about, and administer your participation
in, surveys and market research;
- respond to your requests and inquiries and provide customer
support; manage career opportunities;
- manage contractor and service provider relationships;
- operate, evaluate and improve our business (including
developing new products; enhancing and improving our Services;
managing our communications; analyzing our user base and Services;
performing data analytics and market research; and performing
accounting, auditing and other internal functions);
- protect against, identify and prevent fraud and other criminal
activity, claims and other liabilities; and
- comply with and enforce applicable legal requirements, relevant
industry standards and our policies, including this Privacy Policy
and A. O. Smith's Terms and Conditions.
As required by applicable law, we use the personal information
we obtain to comply with applicable legal requirements, carry out
our contractual obligations and, as permitted by law, pursue our
legitimate interests (such as managing our Services, performing
data analytics, and operating, evaluating and improving our
business). Otherwise, we obtain consent to process personal
information. We also may use the information we obtain in other
ways for which we provide specific notice at the time of
collection. We may combine information we obtain about you (such as
through our Services or from third parties) for the purposes
described above.
Information Sharing
We do not disclose personal information we obtain about you,
except as described in this Privacy Policy. We may share your
personal information with our (1) subsidiaries and affiliates and
(2) service providers who perform services on our behalf, such as
order fulfillment, product installation and services and data
analytics, for the purposes described in this Privacy Policy. We do
not authorize our service providers to use or disclose the
information except as necessary to perform services on our behalf
or comply with legal requirements.
We also may disclose information about you (1) if we are
required to do so by law or legal process (such as a court order or
subpoena); (2) in response to requests by government agencies, such
as law enforcement authorities; (3) to establish, exercise or
defend our legal rights; (4) when we believe disclosure is
necessary or appropriate to prevent physical or other harm or
financial loss; (5) in connection with an investigation of
suspected or actual illegal activity; (6) in the event we sell or
transfer all or a portion of our business or assets (including in
the event of a reorganization, dissolution or liquidation); or (7)
otherwise with your consent.
Data Transfers
We may transfer the personal information we obtain about you to
recipients (including our subsidiaries and affiliates, and third
party service providers) in countries other than the country in
which the information originally was collected. Those countries may
not have the same data protection laws as the country in which you
initially provided the information. When we transfer your
information to recipients in other countries (such as the U.S.), we
will protect that information as described in this Privacy
Policy.
If you are located in the EEA or Switzerland, we will comply
with applicable legal requirements regarding providing appropriate
safeguards for the transfer of personal information to recipients
in countries for which the European Commission has not issued an
adequacy decision, such as the U.S. These safeguards may include
data transfer agreements, copies of which may be obtained by
contacting us as indicated in the How to Contact Us section of this
Privacy Policy.
Your Rights and Choices
We offer you certain choices in connection with the personal
information we obtain about you. To update your preferences, update
or correct your information, limit the communications you receive
from us, or submit a request, please contact us as specified in the
How to Contact Us section of this Privacy Policy. You also can
unsubscribe from our marketing mailing lists by following the
"Unsubscribe" link in our emails.
To the extent provided by applicable law, you may (1) request
access to the personal information we maintain about you; (2)
request that we update, correct, amend, erase or restrict the
information; or (3) exercise your right to data portability, by
contacting us as indicated below. Depending on your location, you
may have the right to file a complaint with a government regulator
if you are not satisfied with our response. Where provided by law,
you may withdraw any consent you previously provided to us or
object at any time to the processing of your personal information
on legitimate grounds relating to your particular situation, and we
will apply your preferences going forward. To help protect your
privacy and maintain security, we may take steps to verify your
identity before granting you access to your information. To the
extent permitted by applicable law, a charge may apply before we
provide you with a copy of any of your personal information that we
maintain.
Other Online Services and Third-Party
Features
Our Services may provide links to other online services and
websites for your convenience and information, and may include
third-party features such as apps, tools, widgets and plug-ins
(e.g. Facebook, Google+, Instagram, LinkedIn, Pinterest, Twitter,
Vimeo and YouTube buttons). These services, websites, and
third-party features may operate independently from us. The privacy
practices of these third parties, including details on the
information they may collect about you, are subject to the privacy
statements of these parties, which we strongly suggest you review.
To the extent any linked online services or third-party features
are not owned or controlled by us, we are not responsible for these
third parties' information practices.
Retention of Personal Information
To the extent permitted by applicable law, we retain personal
information we obtain about you as long as (1) it is needed for the
purposes for which we obtained it, in accordance with the
provisions of this Privacy Policy, or (2) we have another lawful
basis for retaining the data beyond the period for which it is
necessary to serve the original purpose for collecting the
data.
How We Protect Personal Information
We maintain administrative, technical and physical safeguards
designed to protect personal information we obtain through the
Services against accidental, unlawful or unauthorized destruction,
loss, alteration, access, disclosure or use.
Children's Personal Information
The Services are designed for a general audience and are not
directed to children under the age of 16. We do not knowingly
collect or solicit personal information from children under the age
of 16 through the Services. If we learn that we have collected
personal information from a child under the age of 16, we will
promptly delete that information from our records. If you believe
that a child under the age of 16 may have provided us with personal
information, please contact us as specified in the How to Contact
Us section of this Privacy Policy.
Updates to Our Privacy Policy
We may update this Privacy Policy periodically and without prior
notice to you to reflect changes in our personal information
practices. We will indicate at the top of the notice when it was
most recently updated.
How to Contact Us
To update your preferences, update or correct your information,
submit a request, ask us questions about this Privacy Policy, or
exercise other applicable privacy rights, please contact us by
email at InfoSecpolicy@aosmith.com
or write to us at:
U.S.:
General Counsel
A. O. Smith Corporation
11270 West Park Place
Milwaukee, WI 53224
USA
EEA:
The entities responsible for the processing of your personal
information in the EEA are:
A.O. Smith Holdings I B.V.
A.O. Smith Holdings II B.V.
A.O. Smith Holdings III B.V.
A.O. Smith International Holdings B.V.
A.O. Smith Products v.o.f.
A.O. Smith Water Products Company B.V.
A. O. Smith L'eau chaude, S.a.r.l.
Lochinvar Limited
Waterboss Europe, S.a.r.l.
Residents of the EEA may contact us at: InfoSecpolicy@aosmith.com
or at the address noted above.
Appendix A
- www.americanboilercontrols.com
- www.americanwaterheater.com
- www.americanwaterheaters.com
- www.aosmith.asia
- www.aosmith.at
- www.aosmithatlowes.com
- www.aosmith.az
- www.aosmith.be
- www.aosmith.by
- www.aosmithcalentadordeagua.com
- www.aosmith.ch
- www.aosmith.com
- www.ao-smith.com
- www.aosmith.com.cn
- www.aosmith.com.pl
- www.aosmith.com.tr
- www.aosmithevimde.com
- www.aosmithevimde.com.tr
- www.aosmithatmyhome.com
- www.aosmithatmyhome.com.tr
- www.aosmith.com.tw
- www.aosmith.com.vn
- www.aosmithconnect.com
- www.aosmith.co.uk
- www.aosmith.de
- www.aosmith.es
- www.aosmith.eu
- www.aosmith.fr
- www.aosmithgear.com
- www.aosmithheater.com
- www.aosmithheaterparts.com
- www.aosmithheatersales.com
- www.aosmithhotwater.com
- www.aosmithhotwaterheater.com
- www.aosmithhotwaterheaters.com
- www.aosmithwaterheatersales.com
- www.aosmithindia.com
- www.aosmithinternational.com
- www.aosmithinternational.eu
- www.aosmith.it
- www.aosmith.kz
- www.aosmithmexico.com
- www.aosmithmexico.com.mx
- www.aosmithmiddleeast.com
- www.aosmithnewproducts.com
- www.aosmith.nl
- www.aosmith.pl
- www.aosmith.pt
- www.aosmith.ro
- www.aosmith.ru
- www.aosmithturkey.com
- www.aosmithturkey.net
- www.aosmithturkiye.com
- www.aosmithturkiye.net
- www.aosmithvietnam.com
- www.aosmithvietnam.com.vn
- ww.aosmithvietnam.vn
- www.aosmith.vn
- www.aosmithwaterheater.com
- www.aoswtc.com
- www.apcom.com
- www.aquasana.com
- ww.aquaturk.com
- www.etechbyaosmith.com
- www.gsw-wh.com
- www.haguedealer.com
- www.haguedealers.com
- www.haguequalitywater.co.uk/
- www.haguequalitywater.fr/accueil/
- www.haguequalitywater.es/inicio/
- www.haguequalitywater.lat/inicio/
- www.haguewater.com
- www.highefficiency.eu
- www.hotwatercanada.ca
- www.hotwater.com
- www.hotwater.com.cn
- www.hotwater101.com
- www.hotwatercanada.com
- www.hotwaterhelp.net
- www.hotwatersizing.com
- www.johnwoodwaterheaters.com
- www.knightheatingboiler.com
- www.lochinvar.ca
- www.lochinvar.com
- www.lochinvarftxl.com
- www.lochinvarftxlboiler.com
- www.lochinvar.info
- www.lochinvar.ltd.uk
- www.lochinvarrep.com
- www.lochinvarshield.com
- www.lochinvaru.ca
- www.lochinvaru.com
- www.lochinvaru.net
- www.lochinvaru.org
- www.lochinvaru.us
- www.lochinvar-water-heaters.com
- www.lochivar.com
- www.maylocnuoc-aosmith.com
- www.membranesonline.com
- www.mimaritma.com
- www.reliancewaterheater.com
- www.reliancewaterheaters.com
- www.romembranes.net
- www.sicaksu.net
- www.stateconnect.com
- www.stateheaters.com
- www.statehotwaterheater.com
- www.statehotwaterheaters.com
- www.statewaterheater.com
- www.statewaterheater.org
- www.statewaterheaters.com
- www.statewaterheatergear.com
- www.statewaterheatersgear.com
- www.statewaterheatersizing.com
- www.statewaterheaters.us
- www.takagi.com
- www.tesisatturk.com
- www.tesisatturkonline.com
- www.turktesisat.com
- www.uscraftmaster.com
- www.waterboss.com
- www.waterbosspro.com
- www.waterclinic.com
- www.waterclinicuv.com
- www.waterheaterparts.com
- www.waterheaters.co.uk
- www.waterturk.com
- wellsoftwatersoftener.com
- Con-X-Us mobile app for Android, iOS and Windows
- COMM system
- A. O. Smith mobile app
- State mobile app.